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Elog can’t collect the firewall log

Publication Date:  2012-12-12 Views:  106 Downloads:  0
Issue Description
After added USG5300 firewall on Elog server, it can’t collect the log information.
Alarm Information
Handling Process
Modify the IP address information configured by Elog TO the IP address corresponded with firewall G0/1, Elog server can collect log information normally.
Root Cause
Check the Elog configuration, found there is no error, the firewall G0/0 IP address is configured correctly.
Capture packets on Elog server, found there is the data package from the firewall, but why hasn’t the Elog server done with it? Check the Elog configuration information, contrast the captured firewall data message, and found the IP address of the firewall configured by Elog is not the same as the IP address of the actual message. Elog configured firewall’s IP address is the interface G0/0, but the firewall used the G0/1 corresponding IP address carry on reporting the log data, so Elog will not do with the message reported by this IP.
In the situation that firewall multi-network adapters can communicate with the Elog server, probably pay attention to the information configured in the Elog must match the actual network adapter address reported by the firewall.