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How to properly remove repeated PSM ID

Publication Date:  2012-12-14 Views:  13 Downloads:  0
Issue Description
PSM ID is very important for PSM system running, and PSM uses the PSM client ID to uniquely identify a terminal host. PSM ID repeated throughout the PSM system, will lead to the terminal hosts which have the same PSM ID their PSM Agent appear offline, so that USB devices can not be used. When the whole system has a large number of repeated PSM ID, will cause the client kept repeat the certification, affect the PSM server's performance, depletion of the PSM server resources until paralysis.
Alarm Information
None
Handling Process
The terminal host with repeated ID running the PSMClientPreGhost.exe tool, and then restart the host, regenerate PSM ID. The tool can be obtained from the CD-ROM. The method that uninstall PSM Agent and then re-install the Agent can not to delete repeated PSM ID.
Root Cause
How to generate PSM ID repetition? The reason is when the PSM client is installed, before making the operating system mirroring does not delete the PSM client ID, so after restored the operating system mirroring mode, the installation PSM clients have a same ID.
Suggestions
Delivery PSM and post-maintenance process must inform customers and stressed the dangers of this situation, at the same time inform customers how to properly handle the installation the PSM client's operation system mirroring.

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