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enable AD Integration lead to espace login failed

Publication Date:  2013-01-31 Views:  64 Downloads:  0
Issue Description
A delivering project, all the user cannot login their espace client. The client shows "invalid user password or no service righe".
Alarm Information
N/A
Handling Process
1. "show sipue eid XXX", check the configuration of PBX
    the property of "isuc" configured as "yes", so nothing wrong with PBX

2. check the IMserver configuration
    Log in to the BMU as the administrator, Choose "Functions > eSpace > Maintain eSpace". check if the "IMServer service ID" and "default address" is right.


3.check the settings of AD Synchronization
    Choose "Third-Party Integration > AD Integration", shows as attached picture: now the AD Synchronization has been enable, the authentication tpye configured as AD authentication. But no AD is used. So the authentication failed. 

4. Disable AD synchronlization, the problem solved.
Root Cause
Possible Cause
1. wrong configuration the user number in the PBX, the property "isuc" should be "yes"
2. wrong configuration in BMU, the IP address of "IM server" is wrong.
3. wrong configuration in BMU, authentication tpye configured as AD authentication
Suggestions
Be careful with configuration, after test some function, remember to rool back the change.

END