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T serials 0xE23E0004 ultrapath error

Publication Date:  2013-03-20 Views:  74 Downloads:  0
Issue Description
T serials V1R5
Alarm Information
Installing a 5500T on a customer sqsite and we have these errors ( no description ) each 10 mn


Handling Process
1. Shutdown error.Go to CLI and use the command “chghpalmsw –sw off”.
2.Error description. Input manager IP at IE, download latest ISM from S5500T.And then you will see the error description.
Root Cause
1. This is Ultrapath erro according to product documentation.Customer said they already have a 5500T installed with the same configuration and no Ultrapath installed and do not have this kind of error.
In the application they do not use Ultrapath because they use the unit for sequential acces on 2 independent Luns  each one is attached to on controller and mapped on one Fc initiator.

2. Contact with R&D, We know that our V1R5 latest version will remind you the ultrapath error.We can shutdown this alarm.

3. The reason of no erro description is the customer use old ISM  to manager new storage
Suggestions
1.Search error code in product document  
2.Check physical Fiber link frist and then understand comster requirement about ultrapath.

END