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FTP service does not work on USG5550 with NAT

Publication Date:  2013-05-29 Views:  129 Downloads:  0
Issue Description
Connections to the server are timed out.
Alarm Information
Null
Handling Process
To solve this issue the NAT ALG feature needs to be enabled on the USG. To accomplish this you neeed to configure detect ftp command in teh firewall interzone policy view and enable nat alg globally by using command firewall alg-detect enable in system-view.
Root Cause
The FTP service doesn't work through the NAT gateway because ftp is a multi-channel protocol, This being the case, teh NAT gateway cannot translate teh same private/public ip address pare for 2 diffrent port numbers (20,21).
Suggestions
Always use the NAT ALG feature when having to configure multi-channel protocols throuhg a NAT gateway. It's the only way to make these services work properlyw.

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