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FusionAccess-Office word&excel text select, copy, paste function abnormal

Publication Date:  2013-07-30 Views:  58 Downloads:  0
Issue Description
FusionAccess Version: V1R2C01SPC300,   VM: windows7 64bit   Citrix Receiver: 12.1 PC login.
1. One customer use microsoft word. When select text and click mouse left button, the text will be deleted.
2. One customer use microsoft word. When select text and click mouse left button, the text will be pasted.
Alarm Information
No system alarm.  End user operate and get error directly.
Handling Process
Two way to fix:
1. Shutdown the "select to translate" function of these dick software.
2. Use TC.
Root Cause
After RD analyze and test in RD lab.  These issue is because the conflict between customer PC's software and VM. Customer use dick software, like Kingsoft dick and YouDao dick, and use the software function "select to translate".  That function cause the conflict against VM mouse function. As a result the copy & paste function is abnormal.
Suggestions
When use VM on PC client, the software installed on the PC may be conflict with VM function. So need to check on this point.
Any questions please contact TAC and RD team.

END