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Windows 7 enterprise 64bit image sysprep error

Publication Date:  2015-03-05 Views:  225 Downloads:  0
Issue Description
When trying to sysprep machine( WINDOWS 7 enterprise ), we get an error message "A fatal error occured while trying to sysprep the machine."
Alarm Information
System Preparation Tool alarm
Handling Process
Look for a Windows Media Player process (such as ‘wmpnetwk.exe’) and kill this before trying sysprep.
Root Cause
Check the log in the sysprep folder. The log indicated failure when sysprep encountered drmv2clt.dll. This is a Digital Rights Management dll. 

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