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wrong configuration of VUG lead to cannot call into automatic switchboard

Publication Date:  2013-08-30 Views:  107 Downloads:  0
Issue Description
After dial the VU prefix (the number of automatic switchboard), the caller did not get any prompt. The call was released suddenly.
Alarm Information
N/A
Handling Process
1. confirmed with customer, he did edit and load the VU script.

2. check the configuration of VU prefix by command "show prefix dn 6666", result as blew:


3. check the VU script, and found the OperationNO was configured as "5", which did not match with the configuration of VU prefix.


4. modify the operationNO to "1", then reload the script. problem solved.
Root Cause
Possiable cause:
1. customer didn't load the VU script
2. wrong configuration of VU prefix
3. There is something wrong with the VU script.
Suggestions
the VUG of automatic switchboard is fixed, value is 1. Need to notice when edit the VU script

END