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Fault occurred when trying to use the BLF feature on the eSpace eSpace 7950 + Expansion module (eSpace 7903X)

Publication Date:  2013-09-26 Views:  106 Downloads:  0
Issue Description
BLF function does not work when using the eSpace eSpace 7950 + Expansion module (eSpace 7903X) although I have added the Programmable Button Functions.
Alarm Information
None.
Handling Process
1. Check BLF function on the SIP server (show blfgroup on U1930)  -  empty

2. Add the BLF group (config add blfgroup groupname on U1930)  -  done

3. Add the users to the personal contacts on the eSpace 7950  -  done

4. Reconfigure the  Programmable Button Functions – done

5. Retry – Successful
Root Cause
1. Check BLF function on the SIP server (show blfgroup on U1930)

2. Add the BLF group (config add blfgroup groupname on U1930)

3. Add the users to the personal contacts on the eSpace 7950

4. Reconfigure the  Programmable Button Functions
Suggestions
Make sure that the SIP server has the BLF function ( for example U2980 does not support it ). Always check the PD suggestions.

END