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Error Code: 26604 Fault occurred in eSpace Meeting when trying to create an instant meeting

Publication Date:  2013-12-19 Views:  106 Downloads:  0
Issue Description
I rechecked all configuration of the eSpace Meeting but when trying to create an instant meeting I cod the Error Code: 26604.
Alarm Information
Error Code: 26604  ( 604 Cannot find anywhere release code on SIP Trace from IFM module )
Handling Process
1. In the exports file there are no permissions set:
cd /etc
ls
  vi exports    // enter this row:                                                                        
/share *(rw,all_squash,async,anonuid=65534,anongid=65533)


2. Allow rights and reset the nfs and remount
chmod -R 777 /share
/etc/init.d/nfsserver restart
mount 192.168.11.211:/share /mnt
df -h
unmount /mnt
umount /mnt
df –h


3. Check file server status again = SUCCESS.                                        
    Create instant meeting = SUCCESS
Root Cause
1. Put SIP trace on the U2980
2. Identify the disconnect code 604 Cannot find anywhere
3. Check MRS and file server status on the U2980:
  • Run the DSP MODULE command to check whether Availability state for the MSU is Normal.
  • Run the LST MSULOCALIP command to query the local IP address of the MSU.
  • Run the PING command on the file server to check whether the local IP address of the MSU can be pinged.
  • Run the LST FSCFG command to query the file server IP address and compare it with the local IP address of the MSU.
  • Run the /etc/init.d/nfsserver status command on the file server to check whether the NFS service on the file server is proper.
  • Run the ll /share |grep MSU command on the file server to check whether the shared directory contains handshake files.
  • Run the ll |grep share command on the file server to check whether the permission setting for the shared directory on the file server is 007.
  • Run the cat /etc/exports command on the file server to check whether the permission setting for the exports file is rw (read and write).  – there are no suitable permissions
Suggestions
If the fileserver is not running properly no service will work. Always make sure that the fileserver is always working properly before beginning any tests.

END