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there is no response while cliking "OK" for adding devices in ISM caused by the java problem

Publication Date:  2014-09-20 Views:  87 Downloads:  0
Issue Description
there is no response while cliking "OK" for adding N8300 in ISM :


Alarm Information
None.
Handling Process
 Environment clean, retry as below:
(1)    Execute javaws –uninstall
(2)    Delete” C:\Documents and Settings\All Users\Application Data\ISM\V1R3 “(it’s the installation directory for XP), if it’s WIN7 & WIN Server, the directory is “C:\Program Data\ISM\V1R3”.
(3)    Input N8300’s console IP in IE and download ISM to check whether could add the N8300.
Root Cause
caused by the java environment
Suggestions
do the trouble shooting according to the phenomenon

END