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Temperature of the Power Module Is Too High

Publication Date:  2014-09-17 Views:  54 Downloads:  0
Issue Description
Attribute



Possible Causes

The ambient temperature is higher than operating temperature.
The fan module is faulty.
The power module is faulty.
Alarm Information
Temperature of the Power Module Is Too High

Handling Process
Procedure

1. If the ambient temperature is higher than operating temperature, add more air conditioners or lower down the temperature of the air conditioner.

After the ambient temperature lowers down, wait for a few minutes.
Log in to the ISM, and choose Event > Event Management from the menu bar. In the displayed Event Management dialog box, click the Events tab. Select device and source, and click Query. Check whether Recovered At of the event is displayed.

Yes => The handling procedure ends.
No => 2.

2. Check whether the fan module is normal.

In the ISM navigation tree, click the Device Info node. In the function pane, choose the device and click the fan module. In the displayed Fan Group Properties dialog box, check whether Health Status of the fan module is Normal.

Yes => 4.
No => 3.

3. Replace the faulty fan module.

After the fan module is replaced, wait for a few minutes. On the ISM, choose Event > Event Management from the menu bar. In the displayed Event Management dialog box, click the Events tab. Select device and source, and click Query. Check whether Recovered At of the event is displayed.

Yes => The handling procedure ends.
No => 4.

4. Check the running status of the power supply.

In the ISM navigation tree, click the Device Info node in the navigation tree. In the right function pane, choose the device and click the power module. In the displayed Power Supply Properties dialog box, check whether Health Status of the power supply is Normal.
Yes => 6.
No => 5.

5. Replace the power module.

After the power module is replaced, on the ISM, choose Event > Event Management from the menu bar. In the displayed Event Management dialog box, click the Events tab. Select device and source, and click Query. Check whether Recovered At of the event is displayed.
Yes => The handling procedure ends.
No => 6.

6. Collect related event information, and send it to technical support engineers for further handling.
Root Cause
Possible Causes

The ambient temperature is higher than operating temperature.
The fan module is faulty.
The power module is faulty.
Suggestions
None

END