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Error Code 6020 Reported when logging in with FusionAccess V100R005

Publication Date:  2014-05-19 Views:  70 Downloads:  0
Issue Description
When a user attempts to log in to a VM, the following information is displayed:
6020: Your VM is not ready.
Please resolve the problem as follows:
1. Wait for a while and try to log in to the VM again or restart the VM.
2. Log in to the VM through the self-service console and run the self-check tool.
Alarm Information
None
Handling Process
1. Try to log in to the VM again or restart the VM.
2. Check the VM and terminal type.
If the VM type is D3D with GPU sharing, the TC run Linux, that is, the TC cannot be CT3000, CT5000, or CT6000 running Linux.
3. Check the screen resolution.
 If FusionAccess V100R005C00 is used, check whether the screen resolution is standard. FusionAccess V100R005C00 does not support non-standard resolution. The appendix lists standard resolution supported by FusionAccess.
 If FusionAccess V100R005C10 is used and the VM has never connected to any client with standard resolution, change the client resolution to standard resolution and log in to the VM. After that, the VM can connect to a client with any resolution.
4. Log in to the VM through the self-service console, select Services in the Computer Management window, and check whether Huawei HDP Service starts.

5. Log in to the VM through the self-service console, select Device Manager in the Computer Management window, and check whether Huawei Display Monitor exists in Display adapters and is in normal state.

If Huawei Display Monitor does not exist or there is an exclamation mark on Huawei Display Monitor, uninstall the HDA and then reinstall it.
6. Check that huawei_display_driver.dll is in the C:\Windows\System32 directory and huawei_display_driver.sys is in C:\Windows\System32\drivers.
If the two files are not in the specified directories, the HDA is mistakenly deleted by the antivirus software or is not installed successfully. Uninstall the HDA and then reinstall it.
7. Check the VM memory.
The VM memory cannot be less than 1 GB. The recommended memory is 2 GB or 4 GB.
8. Open Windows Task Manager and check whether HDPDisplay.exe is running.

If HDPDisplay.exe is running, stop it and check whether it can automatically restart. If HDPDisplay.exe automatically restarts, check whether you can log in to the VM.
9. Check whether there is a big time difference between the server and client versions. If yes, update the server and client versions.
10. If the fault still persists, collect log information and send the log to Huawei technical support.
Root Cause
The server failed to start. Generally, the display driver failed.
Suggestions
Appendix: Standard Screen Resolution Supported by Desktop Cloud
    (640,400)
    (640,480)
    (720,480)
    (768,576)
    (800,500)
    (800,600)
    (800,640)
    (832,624)
    (896,600)
    (960,720)
    (1024,600)
    (1024,640)
    (1024,720)
    (1024,768)
    (1024,820)
    (1056,792)
    (1088,870)
    (1120,840)
    (1152,720)
    (1152,768)
    (1152,864)
    (1152,870)
    (1280,720)
    (1280,768)
    (1280,800)
    (1280,854)
    (1280,960)
    (1280,1024)
    (1344,840)
    (1366,768)
    (1400,1050)
    (1440,900)
    (1440,1080)
    (1536,960)
    (1600,900)
    (1600,998)
    (1600,1000)
    (1600,1024)
    (1600,1200)
    (1680,1050)
    (1800,1440)
    (1856,1392)
    (1920,1080)
    (1920,1200)
    (1920,1440)
    (2000,1600)
    (2048,768)
    (2048,1536)
    (2304,864)
    (2560,1024)
    (2560,1440)
    (2560,1600)

END