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RH2288HV2 purple screen crash when installing ESXi 5.5

Publication Date:  2014-06-28 Views:  110 Downloads:  0
Issue Description
Version:
Server:RH2288HV2
OS: ESXi 5.5

Symptom:
RH2288HV2 occurred purple screen crash when installing ESXi 5.5.Information as below
Alarm Information
no
Handling Process
Debug method:
1. Ensure ESXi version is 5.0, 5.1or 5.5。
2. Check purple screen information if it is the same as below.
Root Cause
Root cause:
VMware ixgbe driver bug
    The code added for Linux driver to handle SFP module hot plug affected ESX driver. The new code caused ESX driver to constantly poll for the module info if there is no module installed. Every poll constantly added a 1 second delay which eventually locked up a CPU and led to a system crash.
Suggestions
Solution:
     Upgrade driver for Network adapter Intel Corporation Ethernet 10G 2P X520 Adapter driver to version: ixgbe 3.21.4 or later.

You can download the driver ixgbe 3.21.4 from:
https://my.vmware.com/web/vmware/details?downloadGroup=DT-ESXI55-INTEL-IXGBE-3214&productId=353

Guidance for installing async drivers on vmware esxi 5.0, 5.1, and 5.5:
http://kb.vmware.com/kb/2005205

END