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U1910 - Outgoing calls through PRA trunk fail with busy tone

Publication Date:  2014-07-29 Views:  104 Downloads:  0
Issue Description
U1910 - Outgoing calls through PRA trunk fail with busy tone
Alarm Information
None
Handling Process
1. Are you able to make internal call ?
Yes
2. Are you able to make incoming calls ?
Yes
3. Are you able to make outgoing calls ?
No
4. What is the error message or voice prompt ?
The customer is getting fast busy tone.
5. How many PRA channels did you purchase from the carrier ?
10 channels
6. Enter commands:
show prefix
show predeal
show office
show tkc
From the output of the commands, the customer had 32 PRA channels configured for the outgoing office route.

Solution: Configure only 10 channels for the outgoing office route. Configure the rest of the channels to an office route which is not configured for any protocol (for example office number 254).


config modify cvp type dtu tkcincard 10 officeno 254
config modify cvp type dtu tkcincard 11 officeno 254
config modify cvp type dtu tkcincard 12 officeno 254
config modify cvp type dtu tkcincard 13 officeno 254
config modify cvp type dtu tkcincard 14 officeno 254
config modify cvp type dtu tkcincard 15 officeno 254
config modify cvp type dtu tkcincard 16 officeno 254
config modify cvp type dtu tkcincard 17 officeno 254
config modify cvp type dtu tkcincard 18 officeno 254
config modify cvp type dtu tkcincard 19 officeno 254
config modify cvp type dtu tkcincard 21 officeno 254
config modify cvp type dtu tkcincard 22 officeno 254
config modify cvp type dtu tkcincard 23 officeno 254
config modify cvp type dtu tkcincard 24 officeno 254
config modify cvp type dtu tkcincard 25 officeno 254
config modify cvp type dtu tkcincard 26 officeno 254
config modify cvp type dtu tkcincard 27 officeno 254
config modify cvp type dtu tkcincard 28 officeno 254
config modify cvp type dtu tkcincard 29 officeno 254
config modify cvp type dtu tkcincard 30 officeno 254
config modify cvp type dtu tkcincard 31 officeno 254

Root Cause
1. Are you able to make internal calls ?
2. Are you able to make incoming calls ?
3. Are you able to make outgoing calls ?
4. What is the error message or voice prompt ?
5. How many PRA channels did you purchase from the carrier ?
6. Enter commands:
show prefix
show predeal
show office
show tkc

Suggestions
Confirm with the provider all the required information and conditions.

END