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U1910 - incoming calls fail - The call has been restricted

Publication Date:  2014-07-29 Views:  101 Downloads:  0
Issue Description
U1910 - incoming calls fail - The call has been restricted
Alarm Information
None
Handling Process
1. Which types of calls have problems ?
Incoming
2. When did you start having this problem ?
From the beginning
3. What voice prompt do you get when the call fails ?
The call has been restricted
4. Enter these commands:
show prefix
show predeal
show subscriber
show trunkgroup
show trunkgroup no xx (where xx is the number of the trunkgroup in use).
After checking the results, the trunkgroup had no rights for internal calls. After entering the following commands, the issue was solved:

config modify trunkgroup no 31 restrict yes outgoingright inter

Root Cause
1. Which types of calls have problems ?

2. When did you start having this problem ?

3. What voice prompt do you get when the call fails ?

4. Enter these commands:
show prefix
show predeal
show trunkgroup
Suggestions
None

END