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EGW1520 - Incoming calls fail

Publication Date:  2014-07-30 Views:  53 Downloads:  0
Issue Description
EGW1520 - Incoming calls fail
Alarm Information
None
Handling Process
1. For incoming calls: Mobile --> internal extension: Describe the call disconnection. What can you hear on your phone ?
The caller can hearthe ring back tone, but the internal extension is not ringing at all.
2. Check the prefix configuration.
Prefix configuration is ok.
3. What type of trunk have you configured and describe the topology.
Customer has 4 FXO ports configured. 2 ports are connected directly to the PSTN and are working fine. The other 2 are connected to a 3rd party GSM gateway and have problems.
4. Check the FXO configuration tab.
Solution: Go to the we management page of the EGW1520. Go to    Voice-->FXO configuration   and disable the function "Enable ringing current validity detection"


Root Cause
1. For incoming calls: Mobile --> internal extension: Describe the call disconnection. What can you hear on your phone ?

2. Check the prefix configuration

3. What type of trunk have you configured and describe the topology.

4. Check the FXO configuration tab.
Suggestions
None

END