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customer want to develop the 3rd party to control TE30 but authenticated failed

Publication Date:  2014-10-30 Views:  53 Downloads:  0
Issue Description
customer want to develop the 3rd party to control TE30 but authenticated failed
Alarm Information
no alarm
Handling Process
for the diagnose ways we can check KB1000058489, it`s the same way to diagnose this kind of issue.
we need to know what did customer do and which interface he used. so we ask him to select the packets and scenario.
1. customer said he send these message to TE30 said.
{user: "api username",
password : cripted ("apiusername":"apipassword":"SessionID")
2. customer feedback the packets of the process.

and also we checked the doc HUAWEI TEX0 Videoconferencing Endpoint HTTP API Reference Guide. it says

it doesn`t say that it need to be encrypted, so after ask customer changed this, the issue is solved 
Root Cause
the old version needs encrption then send to TE30.  but the newest version we will encrpt in TE30 side.
Solution
after ask customer only send user/password to TE30 side. the issue is solved
Suggestions
Though we are not familiar with the 3rd party, but the diagnose way is same. we should know what did customer do and get some packets/traces, the issue will be easier. 

END