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How to collect info for TE30 when we meet a issue of RC interface

Publication Date:  2014-11-30 Views:  82 Downloads:  0
Issue Description
usually after we call the remote, if we want to cancel the call , we can press the hangup button. there will be a promption. but customer reported that after he press the button, there is nothing happen.
for this kind of case.  we exclude the reason that battery of the remote, the receiver of the terminal etc. we just discuss how to collect the info of RC issue.
Solution
【WAYS】
1. select traces
2. steps you did
【METHOD】
first thing is save the traces file.

SSH into TE30 and default username/password is debug/Change_Me
login as: debug
debug@192.168.3.1's password
             * * * * * * * * * * * * * * * * * * * * * * * * * * * *
             *                                                     *
             * Welcome to TEX0 videoconferencing terminal system!  *
             *                                                     *
             * * * * * * * * * * * * * * * * * * * * * * * * * * * *


DM8148_A8->
1. Type this trace command.
            rc trace +callui +debug
            rc trace +desktop +debug
            trace on                 
 after you type into this trace command, then try to call the remote side, then press hangup button.
            Trace off
2. Then try another call to the remote side, then press hangup button.
Then type this trace command.
rc getscancode 100               :check the code TE30 received from the remote.
3. Feedback the files to support team.

END