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RH2288 V2 server remote KVM session "no signal"issue

Publication Date:  2014-12-24 Views:  160 Downloads:  0
Issue Description
RH2288 V2
Symptom:
When using remote KVM session on Imana of the server,the screen display as "No signal",the customer can't see the windows 2008 desktop.

Alarm Information
None.
Handling Process
1:Ask the customer to connect to the server locally by KVM, he can see the windows desktop;
2:Ask the customer check the resolution,it is 1280*1024;
3:Check the imana version,it is V583.
Root Cause
The Imana version V583 can support maximum 1024*768 resolution,if we change the resolution value to 1280*1024,then when using remote KVM to login the OS ,it can't display the desktop.
Solution
Upgrade the iMana version to V597 or newer version.
Suggestions
Upgrade the server iMana and BMC version to latest when deliver the server to customer.

END