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eSpace U1960 - IP Phone A can call IP phone B, but IP phone B cannot call IP phone A

Publication Date:  2015-01-30 Views:  22 Downloads:  0
Issue Description

eSpace U1960 - IP Phone A can call IP phone B, but IP phone B cannot call IP phone A

Alarm Information

None

Handling Process

1. Try to call from IP phone A to other users. - OK

2. Try to call from IP phone B to other users. - OK

3. Try to call from other users to IP phone A. - NOK.

4. Check the service rights of IP phone A with the command:

show subscriber dn A type newservice


Root Cause

After checking  the service rights of IP phone A, I found out that IP phone A had the DND service registered in eSpace U1960.

Solution

Disable the DND service for IP phone A with the following command:

config modify subscriber dn A operatenewservice del newservicerights dds


Issue solved.

Suggestions

For user service related issues, it is best practice to always check the services of the users involved in the scenario on both IP-PBX and IP phone.

END