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How to collect info when encountering such issue: the 3rd party failed to call 90xx via SIP

Publication Date:  2015-01-31 Views:  107 Downloads:  0
Issue Description
How to collect info:
Usually we will meet a problem, we can`t feedback the main information at one time. so we have to reoccur the issue then select again.
Ex: The 3rd party call 9039 side via SIP.
Solution

please remind that here is only the normal way to get the info directly. for more traces depending on scenario and we can contact GTAC/R&D get more command.

【WAYS】
1. The traces.
2. Capture packets in TE30 side(if possible, capture packets in both side).
3. We still want to know the details.
which side call another, and where did 9039 register?

【METHOD】
How to capture traces.
Before you capture traces, I suggest you can save it as a file. For CRT tool

① telnet the 2 terminals,admin/password is debug/debug.or debug/Change_Me

② enter the command “mc set trace 2”.
enter the command “sip trace on all”.
enter the command “trace on”.
to open trace of terminal and make the issue occur then
trace off. And feedback the file to us.

END