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How to collect info when encountering such issue: the 3rd party failed to call 90xx via H323

Publication Date:  2015-01-31 Views:  133 Downloads:  0
Issue Description
How to collect info:
Usually we will meet a problem, we can`t feedback the main information at one time. so we have to reoccur the issue then select again.
Ex: The 3rd party call 9039 side via H323.
Solution

please remind that here is only the normal way to get the info directly. for more traces depending on scenario and we can contact GTAC/R&D get more command.

【WAYS】
1. The traces in 9039 side.
2. The pictures errors in terminal logs why the conference is ended.
【METHOD】
How to capture traces.
Before you capture traces, I suggest you can save it as a file. For CRT tool

① telnet the 2 terminals,admin/password is debug/debug. Or debug/Change_Me

② enter the command “mc set trace 2”.
enter the command “h323c h323trace call on”.
enter the command “trace on”.
to open trace of terminal and make the issue occur then
trace off. And feedback the file to us.

END