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RH2288H V2 iMana SSH CLI, can't access by root account

Publication Date:  2015-02-01 Views:  145 Downloads:  1
Issue Description
Version:
Server: RH2288H V2
iMana: V610

Symptom:
・Server failed to use SSH CLI and root account to login.
・use Web UI is ok with root account.
・if use other account from Administrator can login in with SSH mode
Alarm Information
no
Handling Process
01-09 01:17:24    iMana XINETD: EXIT: ssh pid=3310 duration=14(sec)    
01-09 01:17:24    iMana SSH: Connection closed by xxx.xxx.xxx.xxx [preauth]    
01-09 01:17:22    iMana SSH: Failed password for root from xxx.xxx.xxx.xxx port 37883 ssh2 
01-09 01:17:20    iMana SSH: pam_tally2(sshd:auth): user root (0) tally 25, deny 5 
01-09 01:17:12    iMana SSH: pam_unix(sshd:auth): authentication failure; logname= uid=0 euid=0 tty=ssh ruser= rhost=xxx.xxx.xxx.xxx user=root  

Confirmed with customer that he input wrong password for several times when login with root

According to iMana account lock function, after 5 times wrong password input, the account will
be locked.
Root Cause
According to iMana account lock function, after 5 times wrong password input, the account will
be locked.
Solution

Solution 1,use other account which from Administrator Group to login SSH CLI, Then input below command to unlock account.

Solution 2, reset iMana by below command

Suggestions
no

END