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S5600T V100R005C02SPC300 How to know the BOM code of fault disk

Publication Date:  2015-02-01 Views:  110 Downloads:  2
Issue Description

Version

StorageS5600T V100R005C02SPC300

 

Symptom

Disk fault, need to be replaced with the correct BOM Code.

Alarm Information

disk fault

Handling Process

1,Collect logthen open config file, find the fault disk, then record SN.

2,Open file msg_other\msg_other\Other\emp_mmlinfo.

Search SN which record before, then you will see BarCode

BarCode the 3rd to 10th is BOM Code of disk


You can check detail information with BOM Code in system


Root Cause

Disk fault.

Solution

Find the matched BOM code, do RMA for this disk.

Suggestions

when disk fault, first step is collect log, because we can know the exact BOM code from log

END