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After installation of U2000V1R8c00spc100 in my Window 7 platform laptop, I successfully log-in to the U2000 server, U2000 system monitor as well as the U2000 client.
However, when I successfully log-in the U2000 client, I cannot access to U2000v1r8 Help menu as shown in Figure 1 below.
Figure1: Internet Explore cannot display the webpage
2. Analysis of alarm symptom
01.) Disable the internet connection Huawei proxy as shown below in Figure 102 as listed below :
Figure 2 : Before disable Huawei proxy configuration
Figure 3 : After disable Huawei proxy configuration
02.) Disable Huawei SPES application as shown below in Figure 104 as listed below :
Figure 4 : Disable Huawei SPES application
03.) After disable Huawei proxy and Huawei SPES application, I still cannot access the U2000V1R8 Help Menu.
04.) Shutdown U2000V1R8 Client & OSS of System Monitor applications , re-boot laptop & launch U2000V1R8 application again.
Figure 5 : Before Shutdown OSS menu
Figure 6 : After Shutdown OSS menu
05.) Check lap-top configuration using Windows Network Diagnotics as shown in Figure 7 , Figure 8 & Figure 9 listed below.
The problems found was shown as : The remote device or resource won’t accept the connection.
Figure 7 : Windows Network Diagnostics result
Figure 8 : Windows Network Diagnostics result- AppHangB1
Figure 9 : Windows Network Diagnostics result- The device or resource ( 127.0.0.1) is not set up to accept connections on “The world wide Web(HTTP)”
06.) Check my LAN connection configuration as shown in Figure 10 & Figure 11 as listed below.
Figure 10 : LAN connection configuration- IP address is good
Figure 11 : LAN connection configuration- network communication is good
07) After changing various laptop connection configuration data is recommended by Windows Diagnose Connection problems software application, I still cannot access the U2000 Help menu as shown in Figure 12 listed below.
Figure12: Internet Explore still cannot display the webpage
08) Log –in U2000 MSuite with default username = admin & default password = Changeme_123. Successfully initialize U2000 database as shown in Figure 13 as listed below.
Figure 13 : Initialize database
09)Successfully log-in U2000 System Monitor Application & try again to access the U2000v1r8 Help menu as shown in Figure 14 below :
Note : The moment you initialize the U2000 database, all the U2000 Server, U2000 System Monitor & U2000 Client applications username & password had change back to default username= admin and password= Changeme_123. After successfully log-in the U2000 server application for the first time, we must change from default password to new password . After this step, the username & password of U2000 System Monitor & U2000 Client applications would automatically change to the new password that we modified.
However, please note that the U2000 MSuite username & password remain unchanged. The default username = admin & default password = Changeme_123
Figure 14: Launching of Help Menu of U2000 System Monitor Application
10)Successfully log-in U2000 System Monitor Application & try again to access the U2000v1r8 Help menu as shown in Figure 15 below :
Figure 15 : Successful opening of Help Menu of U2000 System Monitor Application
10)Successfully log-in U2000 Client Application & try again to access the U2000v1r8 Help menu as shown in Figure 16 below :
Figure 16 : Successful opening of Help Menu of U2000 Client Application