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error : in RH2288 V2 USB Key Board not working

Publication Date:  2015-05-20 Views:  48 Downloads:  0
Issue Description

Product: RH2288

Version : V2

Fault symptom :customer  purchased two new Huawei servers . On one server when connected a USB Key Board but it is not working.he also not able to use key board using iMana  remote virtual console after restarting also.

Alarm Information

Alarm information : there is no any alarms in I-Mana

Handling Process

Handling Process :

1- we asked customer to collect I-Mana logs --> we found no error related to USB ports.

2- we asked customer to rest the BIOS through-->login the BMC with SSH or TELNET to run the command ipmcset -d clearcmos to reset the setting of the BIOS.

3- after ressting the BIOS customer now can use USB keyboard normally

Root Cause

Root Cause :

some one changed the disabled USB  Legacy option in BIOS setting 

Solution

Solution:

problem soved after rest the BIOS through-->login the BMC with SSH or TELNET to run the command “ipmcset -d clearcmos” to reset the setting of the BIOS.

Suggestions

none

END