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USB device can not detect on TC

Publication Date:  2015-06-03 Views:  58 Downloads:  0
Issue Description

Fusion Access V100R005C00SPC100

customer give us a feedback:when plug with printer via TC USB interface,this printer device can not recognize and driver can not install also.

Alarm Information
when you install the driver,just reminding the USB device can not be detected.please try again on TC/VM.
Handling Process

1.check the USB policy in Fusion Access portal.

All used policy had been enabled.


2.check with customer,which device will be installed the printer driver,VM or TC/VM ?

customer confirm TC/VM.

so,accordingly to the policy instruction,if you install the driver on TC/VM, you should enable the Printer Redirection,currently.customer just set this parameter is disable.


Root Cause

accordingly to the policy instruction,if you install the driver on TC/VM, you should enable the Printer Redirection,currently.customer just set this parameter is disable.

Solution

solution:

enable the Printer Riderectly.this issue should be solved.

END