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why S5500T V2 did not powered on automatically?

Publication Date:  2015-06-03 Views:  88 Downloads:  0
Issue Description

Issue Description :

customer asked why the storage did not powered on automatically while the power supply in connecting and working properly.


Solution

Solution :

- after we checked the logs we found that the storage forced to shutdown as the temprature degree in Data Center room exceeded the maximum thresold.

2015-05-12 17:41:30    0xf0ce0009    Critical    2015-06-02 14:07:00    The temperature of Engine (ID ENG0, SN 210235853610E7000009) greatly exceeds the upper limit, and the system is going to shut down automatically.

- in this case the storage will not powered on automatcally , it must be powered on manually by pressing the power button of both controllers.


this is a mechanism to protect the storage hardware


END