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S5500T V2 , hard disk is isolated

Publication Date:  2015-06-11 Views:  47 Downloads:  0
Issue Description

product : S5500T

version : V2

problem : one hard disk is isolating state

Alarm Information

Alarm :

there is a warning in device manager indicatiing that harddisk is in isolating state

2015-06-05 02:33:04    0xf000a005e    Major    None    The hard disk (Disk Enclosure DAE000, controller A, slot 1, serial number --) is isolated.

Handling Process

Handling process :

we asked customer to collect storage logs.

Root Cause

Root cause :

after we checked the logs we found that the hard disk is faulty and needed to be replaced.

2015-06-05 02:33:04    0xf000a005e    Major    None    The hard disk (Disk Enclosure DAE000, controller A, slot 1, serial number --) is isolated.

2015-06-05 02:34:47    0xf00a0001    Critical    None    The disk (Disk Enclosure DAE000, slot 1, sn PBKYS9AX) is faulty.The bad sector is 0x1def50. The error code is 0xb470100.



Solution

Solution :

problem solved after replaced this faulty hard disk with a good one.

Suggestions

none

END