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LSISAS2208 RAID Controller Card Firmware Do Not Support Local Setting

Publication Date:  2015-06-18 Views:  100 Downloads:  0
Issue Description
Hardware configuration:
RAID controller card: SR220, SR320, SR620, RU220, or RU620

Symptom:

A server is configured with an LSISAS2208 controller card. During the RAID controller card initialization, "The native configuration is no longer supported by the current controller and firmware" is displayed, as shown in Figure 1. The RAID controller card initialization is not complete, and no hard disk is detected.

Figure 1 No hard disk detected

Handling Process
Perform the following steps to delete data in the NVRAM to match the new license subcard:

1.  Check that no RAID information exists in the RAID controller card.
  • Check that no RAID properties are configure for hard disks.
  • Remove a hard disk if the hard disk has been configured with RAID properties.
2.  Power on the server and press Ctrl+Y during the LSISAS2208 controller card initialization, as shown in Figure 3.

Figure 3 LSISAS 2208 controller card initialization



3.  The Megacli screen is displayed, as shown in Figure 4.

Figure 4 Megacli screen



4.  Run the -adpnvram –clear –a0 command to delete data in the NVRAM, as shown in Figure 5.

Figure 5 Running the -adpnvram –clear –a0 command



5.  Data in the NVRAM is successfully deleted. Restart the system, as shown in Figure 6.

Figure 6 Data successfully deleted



6.  The new RAID works properly. You can also import the previous RAID configuration for hard disks.
Root Cause
When the LSISAS2208 controller card is powered on for the first time, the license subcard is checked, and information about the license subcard is saved in the nonvolatile random access memory (NVRAM) of the RAID controller card. Every time the RAID controller card is powered on, the system checks whether the current license subcard information is the same as that in the NVRAM. If not, the message "The native configuration is no longer supported by the current controller and firmware" is displayed. The message indicates that the verification of RAID license information fails. The license subcard information is highlighted in the red circle shown in Figure 2.

Figure 2 License subcard



If the current license subrack information is not the same as that in the NVRAM of the RAID controller card, the message "The native configuration is no longer supported by the current controller and firmware" is displayed.
Suggestions
The SR220, SR320, SR620, RU220, or RU620 controller card configured on a V2 server carries with a license subcard. If the license subcard is replaced with a new one, or the LSISAS2208 controller card is not tested before internal use, this problem occurs.

Note:

1.  If an LSISAS2208 controller card has no license subcard, the registration requiring a license will fail, and the RAID controller card cannot be used. The information shown in Figure 7 is displayed.

Figure 7 Registration failed



2.  If the hard disks are configured with RAID properties and inserted in the backplane, the NVRAM data deletion fails. You need to remove the hard disks that have been configured with RAID properties and then delete data in the NVRAM.

END