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The OS Is Restarted Due to the Kernel Panic Caused by a Hard Disk Fault

Publication Date:  2015-06-18 Views:  43 Downloads:  0
Issue Description
Hardware configuration:
An RH2285 configured with 12 hard disks

Symptom:

The server restarts unexpectedly and starts the operating system (OS) after the restart. The baseboard management controller (BMC) reports an alarm for hard disk 5, as shown in Figure 1.

Figure 1 BMC logs

Handling Process
1.  Use the hard disk test tool to score the hard disk. The hard disk 5 in slot 4 is scored 6.20, as shown in Figure 2. Therefore, hard disk 5 is faulty.

Figure 2 Hard disk scores



2.  According to the OS logs, an error occurs on the solid-state drive (SSD), which causes the OS to report a kernel panic and the server to restart, as shown in Figure 3.

Figure 3 OS kernel panic logs



3.  The hard disks in slots 0 and 1 are configured with RAID 1 properties for installing the OS. Hard disks in slots 2 to 7 are configured with RAID 0 properties. Hard disk in slot 4 is an SSD (disk 5), which causes the server to restart, as shown in Figure 4.

Figure 4 Hard disk mapping

Root Cause
An error occurs on the file system due to the hard disk fault, which causes the kernel panic and server restart.

Solution
Replace the faulty hard disk.

END