No relevant resource is found in the selected language.

This site uses cookies. By continuing to browse the site you are agreeing to our use of cookies. Read our privacy policy>

Reminder

To have a better experience, please upgrade your IE browser.

upgrade

The Virtual CD-ROM Drive Cannot Be Used in Windows 2008

Publication Date:  2015-06-19 Views:  41 Downloads:  0
Issue Description
Software configuration:
  • Operating system (OS): Windows Server Enterprise 2008 SP2 (64-bit)
  • Browser version: Internet Explorer 8
  • Baseboard management controller (BMC) version: 2.06
Symptom:

An RH2285 enables the remote keyboard, video, and mouse (KVM) function in the BMC Web UI, and uses the virtual CD-ROM drive to load image files to install an OS. To load an image file, perform the following steps:

1.  Select an image file, and click Open, as shown in Figure 1.

Figure 1 Selecting an image file



2.  Click Connect in the virtual CD-ROM drive interface.

3.  The Message dialog box is displayed, prompting CD-ROM State: The path of the image file does not exist or the image file is used by other program. Therefore, the image file cannot be opened, as shown in Figure 2.

Figure 2 Failure in loading the image file

Handling Process
1.  UVP C01 and Windows 2003 image files are available on site, and the files are in good condition. After mounting the UVP C01 and Windows 2003 image files, the system prompts that the virtual CD-ROM drive cannot be opened.

2.  Cut UVP C01 and Windows 2003 image files to other folders, and remount these image files. The system prompts that the virtual CD-ROM drive cannot be opened, indicating that image files are not used by other users or programs.

3.  Restart the BMC, and remount UVP C01 and Windows 2003 image files. The system prompts that the virtual CD-ROM drive cannot be opened, indicating that the virtual CD-ROM drive is not used by other users.

4.  Close Internet Explorer, and reopen Internet Explorer as an administrator. Right-click Internet Explorer and choose Run as administrator from the shortcut menu, and mount image files by using the virtual CD-ROM drive for the KVM. The system displays that the mounting succeeds.

5.  After multiple tests, the virtual CD-ROM drive can be connected and disconnected properly.
Root Cause
Windows 2008 limits the permission of running Internet Explorer. In this case, the virtual CD-ROM drive for the BMC cannot be used.
Solution
Run Internet Explorer as an administrator in Windows 2008, log in to the BMC Web UI, and use the virtual CD-ROM drive for the KVM to mount image files.

END