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The Virtual DVD-ROM Drive Cannot Be Connected After Internet Explorer Does Not Respond

Publication Date:  2015-06-19 Views:  92 Downloads:  0
Issue Description
Hardware configuration:
E9000

Software configuration:
Windows

Symptom:

1.  Use Internet Explorer 8 to log in to iMana.

2.  Connect compute nodes and the virtual DVD-ROM drive by using remote login on iMana.

3.  Internet Explorer 8 does not respond unexpectedly.

4.  Forcibly close Internet Explorer 8.

5.  Use Internet Explorer 8 to log in to iMana again and connect compute nodes by using remote login on iMana. The virtual DVD-ROM drive cannot be connected, and the system displays a message, indicating the virtual media is being used.
Handling Process
After the virtual DVD-ROM drive is connected, Internet Explorer 8 does not respond unexpectedly, which is a problem on Windows. After Internet Explorer 8 is forcibly closed, restart Internet Explorer 8 and connect the virtual DVD-ROM drive again.

Root Cause
After stop-responding Internet Explorer 8 is forcibly closed, the virtual DVD-ROM drive is still connected, and Java virtual machines (VMs) are still running. Therefore, the system displays the message, indicating the virtual DVD-ROM drive is being used.

Solution
  • Method 1: Open the Task Manager on Windows and forcibly stop the java.exe process.
  • Method 2: Restart the local PC.
  • Method 3: Restart iMana.

END