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The Remote Control Function of the RH2285 Cannot Be Used

Publication Date:  2015-06-25 Views:  139 Downloads:  0
Issue Description
Software configuration:
Baseboard management controller (BMC) 2.06
Basic input/output system (BIOS) V036

Symptom:

Log in to the RH2285 iMana web user interface (WebUI) and click Remote Control. The Invalid User dialog box is displayed, and the remote control function cannot be used.

Handling Process
1.  Choose Tools > Internet options.

2.  Delete Internet Explorer temporary files.

3.  Open the control panel, and click Other options.

4.  Click Java.

5.  Choose Regular > Setting.

6.  Go to the Java cache, for example, C:\Documents and Settings\h00179477\Application Data\Sun\Java\Deployment\cache.

7.  Delete the 6.0 folder.
Root Cause
The Internet Explorer and Java caches are fully occupied. As a result, the remote control function cannot be used on the iMana WebUI.

Solution
Delete Internet Explorer temporary files.

Delete files in the Java application cache.
Suggestions
The method described in this case can be used for Java 5 and Java 6.

END