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An Error Occurs When You View Information on the NetBackup Administration Console

Publication Date:  2015-07-28 Views:  34 Downloads:  0
Issue Description
Start the NetBackup administration console and view the backup policy on the administration console. The following error information is displayed.



Product and version information:

The device version: HDP3500E G2 V100R002C00SPC002
The NetBackup version: NetBackup 7.0
Handling Process
Cause 1: The license expires.

NOTE:
The expired license causes the abnormal NetBackup service.

1.  Log in to the HDP3500E operating system as user root.

2.  Run /usr/openv/netbackup/bin/admincmd/get_license_key to view the license status.

Enter f to view activated license information. See the following figure:




If the license is out of Expire date, the license expires. Purchase a new license.

If the license does not expire, check cause 2.


Cause 2: The NetBackup service is abnormal.

1.  Log in to the HDP3500E operating system as user root.

2.  Use the preventive maintenance tool to check whether the NetBackup service is normal.
  • HDP3500E G2
      a.  Go to /hdp3500e/bin/maintenance in which the preventive maintenance tool resides.
      b.  Run ./hdpinspect -c 31 to check the NetBackup service status.
           Preventive maintenance result description:

           NORMAL: The NetBackup service is normal.
           WARNING or CRITICAl: The NetBackup service is abnormal. Perform 3.
  • HDP3500E G3
          a.  Go to /opt/ism/tool/hdpinspect in which the preventive maintenance tool resides.
          b.  Run ./hdpinspect -c 21 to check the NetBackup service status.
               Preventive maintenance result description:

               NORMAL: The NetBackup service is normal.
               WARNING or CRITICAl: The NetBackup service is abnormal. Perform 3.

3.  If the NetBackup service is abnormal, stop the NetBackup service and then restart the service.
  • Run /usr/openv/netbackup/bin/bp.kill_all to stop all NetBackup services.
  • Run /usr/openv/netbackup/bin/bp.start_all to start the NetBackup service.
Root Cause
1.  The license expires.

2.  The NetBackup service is abnormal.

END