No relevant resource is found in the selected language.

This site uses cookies. By continuing to browse the site you are agreeing to our use of cookies. Read our privacy policy>

Reminder

To have a better experience, please upgrade your IE browser.

upgrade

Virtual Tape Libraries/Drives Are UNKNOWN on 64-Bit Windows Server 2003

Publication Date:  2015-07-31 Views:  45 Downloads:  0
Issue Description
Product and version:

VTL3500 V100R002
VTL6000 V100R003
VTL6900 V100R005

After the VTL is connected to a backup server, the Windows Server 2003 operating system of the backup server detects UNKNOWN virtual tape libraries/drives.
Handling Process
1.  Check whether the driver of virtual tape libraries/drives has been installed.

a. Right-click My Computer and choose Manage from the shortcut menu. The Computer Management dialog box is displayed.

b. In the navigation tree, choose System Tools > Device Manager. In the function pane, select Other devices. Right-click the drive of a virtual tape library/drive and choose Properties from the shortcut menu.

c. In the Properties dialog box that is displayed, click the Drive Process tab and check whether the driver information is unknown or unavailable.
  • If yes, go to 2.
  • If no, keep the application environment unchanged and seek technical support.
2.  Install the driver of virtual tape libraries/drives.

a. Right-click Medium Changer device or Tape drives and choose Update Driver from the shortcut menu. The Hardware Update Wizard dialog box is displayed.

b. In the Hardware Update Wizard dialog box, select Not, not to (T).

c. Click Next and select From the list or the specified location to install (Senior) (S).

d. Click Next and select Do not search.

e. Click Next to cancel Show compatible hardware (C).

f. Select a virtual tape library of any manufacturer. Click Yes when you are prompted.

g. Click Next to the end of the operation.

3.  Check whether virtual tape libraries/drives are in the UNKNOWN state.

a. Right-click My Computer and choose Management from the shortcut menu. The Computer Management dialog box is displayed.

b. In the navigation tree, choose Device Manager. In the function pane, select Medium Changer device or Tape drives to check whether virtual tape libraries/drives are in the UNKNOWN state.
  • If yes, the fault is rectified.
  • If no, keep the application environment unchanged and seek technical support.
Root Cause
Possible Causes:

The possible cause of this fault is that 64-bit Windows Server 2003 does not contain the driver of virtual tape libraries/drives.

Fault Diagnosis:

Figure 1 Troubleshooting flowchart


END