No relevant resource is found in the selected language.

This site uses cookies. By continuing to browse the site you are agreeing to our use of cookies. Read our privacy policy>

Reminder

To have a better experience, please upgrade your IE browser.

upgrade

Failed to Add a Standby VTL Server when Configuring Failover

Publication Date:  2015-07-31 Views:  75 Downloads:  0
Issue Description
Product and version: VTL6000 V100R003

When you add a standby VTL server following the failover configuration wizard, a message is displayed stating There are no matched subnets found.


Handling Process
Possible cause 1: The active server cannot communicate with the standby server.

1.  Run ping to check whether the active server can communicate with the standby server.

If yes, go to 2.
If no, go to Possible cause 2.

2.  Check whether the active and standby servers are on the same network segment.

If yes, go to Possible cause 2.
If no, go to 3.

3.  Set a same network segment for the active and standby servers.

4.  Check whether the standby VTL server is successfully added.

If yes, the fault is rectified.
If no, go to Possible cause 2.

Possible cause 2: The active and standby servers have different subnet masks.

1.  Check whether the active and standby servers have the same subnet mask.

If yes, keep the application environment unchanged and seek technical support.
If no, go to 2.

2.  Set a same subnet mask for the active and standby servers.

3.  Check whether the standby VTL server is successfully added.

If yes, the fault is rectified.
If no, keep the application environment unchanged and seek technical support.
Root Cause
Possible Causes:

The possible causes of this problem are:
The active server cannot communicate with the standby server.
The active and standby servers have different subnet masks.

Fault Diagnosis:

Figure 1 Troubleshooting flowchart


END