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Some license feature missing in the license file in USG6300

Publication Date:  2015-12-08 Views:  148 Downloads:  0
Issue Description

A customer activated license in ESDP using contract number, but when he got the license file, he found that some license feature didn’t show up.

In the BOQ, the customer said that he not only bought “Content Filtering Function”, but also IPS-AV-URL Function Group Update Service Subscribe 12 Months.

But he got the license file and activated it, he found that the 3 features (IPS-AV-URL) only valid for 2 months, not 12 month as expected.

 [USG6300]license active LICSecospaceUSG6300V100R001_20151103L0PD60.dat
 13:44:09  2015/12/03
 Info: Another file has been activated, are you sure to overwrite it?[Y/N]y
 Info:License is successfully activated.
[USG6300]license active LICSecospaceUSG6300V100R001_20151106LNHI60.dat
 13:45:44  2015/12/03
 Info: Another file has been activated, are you sure to overwrite it?[Y/N]y
 Error:The device ESN and the license file ESN do not match. Please check whether the license file is authorized to the device.
 Failure:Failed to activate the license file.
[USG6300]display license
 13:46:39  2015/12/03
 Device ESN is: 
210235945610FAxxxxx1
 The file activated is: hda1:/LICSecospaceUSG6300V100R001_20151103L0PD60.dat
 The time when activated is: 2015/12/03  13:45:52
 The trial time when activated is: 2015/11/20
 The trial time when expired is: 2016/01/19
  Virtual System: 10
  SSL VPN Concurrent User: 100
  Content Security Group: Enabled  
//this feature is enabled as normal
  Encryption Function: Disabled
 
  IPS        :  Enabled;   trial service expire time: 2016/01/19
  Anti Virus : Enabled;   trial service expire time: 2016/01/19
  URL Filter : Enabled;   trial service expire time: 2016/01/19

//the above 3 feature should valid for 12 months, not only 2 months.

Alarm Information
None
Handling Process

(1)    Search the license information in ESDP using PO number, and found that for this PO number, the license item for each USG6300 is only Content Filtering Function.

(2)    Check the detail license item for this PO in ESDP, and found that for each USG6300, there is only one Entitlement ID.

(3)    We asked the customer to provide us two Proof of Entitlement(license certificate). In this situation, there are should be two Proof of Entitlement. One for Content Filtering Function, the other for those license items (IPS-AV-URL Function Group Update Service Subscribe 12 Months)in basic configuration. But the customer said he didn’t found any Proof of Entitlement.

(4)    Back to ESDP, we can found another entitlement ID for one USG6300 using ESN in this way:

(5)    Then in ESDP, activate this license item for this ESN in this way.

For this entitlement ID, we found this feature “IPS-AV-URL Function Group Update Service Subscribe 12 Months” which didn’t show up .

(6)    After activate the license item using this entitlement ID via the same ESN, this USG finally got all the needed license items:

 

Root Cause

In this kind of situation, there are should be two Proof of Entitlement(license certificate). If you activate the license using contract number or PO number, you can only get some license feature. For those license featurse in the basic configuration in BOQ, you need activate it using the other license certificate in the way shown in this case.

Solution

1.     For those license features in the basic configuration in BOQ, you need activate it using the other license certificate in the way shown in this case.

Suggestions

For those license features in the basic configuration in BOQ, you can’t activate it via contract number or PO number. You need activate them using the other license certificate in the way shown in this case.

END