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VPC620 camera connected to TE60 cannot be controlled by Media TouchPad; No any alarm or error given on the TE60.
TE60 version: V100R001C10SPC400
VPC620 SN: 2102310uqc10fa000102
1.Checked the physical cable connection between TE60 and VPC620, it used HD-VI cable well connected;
2.Checked the Video Input setting via WEB GUI, the serial port was set correctly as none(Page: System Settings->Input/Output->Video Input);
3.Suspected the VPC620 may have certain problem and replace it with another VPC620 connected to the TE60 in the same way and same physical cable connection, find that:
The replacement works very well, and can be controlled by Media TouchPad
4.Connected the suspicious VPC620 back to TE60, and used remote controller to controll it directly, find that:
When selecting IR mode as Remote, the camera cannot be controlled by remote controller;
When selecting IR mode as Local, the camera can be controlled by remote controller;
5.Suspected the VPC620's setting is wrongly configured; To double press the delete(or let's say it backspace)button on remote controller to call out the menu of the camera itself, and find that:
The Camera ID was set wrongly as 4, the correct value should be 1.
After changing camera ID to be 1, the issue was resolved.