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Connected Name Identification Presentation service failed in U1960

Publication Date:  2015-12-29 Views:  44 Downloads:  0
Issue Description

a customer site, the internal extension call each other, caller phone can not display called user name. U1960 version is V200R003C00SPC500,7950 phone version is V200R003C00SPC500。

for example: caller is 5000, called is 6000.

Alarm Information
none
Handling Process

1.check user 5000 has the CONP right or not:

 [%eSpace U1960(config)]#show subscriber dn 5000 type newservice

 

New Service

 

----------------------- ------------ ---------------

  Rights                  Register     Information  

----------------------- ------------ ---------------

NORMAL                  Y                           

CALL_WAITING                                        

WAKEUP_CALL                                         

UNICALL                                             

ABBREVIATIVEDIAL                                    

CLIP                    Y                            

CALLLIMIT                                           

DDS                                                 

ABSENT_USER                                         

CFU                                                 

CFB                                                 

CFNR                                                

CFO                                                 

HOOKING_TRANSFER        Y                           

AMEND_PASSWD            Y                            

CANCEL_ALL_NS           Y                           

MULTICALLS              Y                           

INSTANT_CONF            Y                           

CALLPARK                                            

BLF                     Y                            

CONP                    Y                           

CNIP                    Y                           

EXTENSIONNUMBERPORTABLE Y                           

 

------- Matched record number : [23] -------

 

====  Command executed success !  ====

 

2.check user A enable PAI  header field, should enable.



3.check called user B config label on phone web page or not. depend on eSpace U1900 product document introduction---If user names and label names are respectively configured on the U1900 series unified gateway  and eSpace IP phones, label names of calling parties are displayed. now customer only config user B name on phoen web.



4.after check these parameters are all ok, then capture a call log on U1960. 5000 calls 6000.

check U1960 reply to 5000 user 18X or 200 ok message, in the PAI header field, there is no user 6000 name.

IsCallMsg:[Y], Direction:[10.159.240.141--->10.159.240.168]
SIP/2.0 180 Ringing
Via: SIP/2.0/UDP 10.159.240.168:5060;branch=z9hG4bKk06cm94897mj70mm0m99788s6
Call-ID: 8k928a0s22928sm3c04mhhkcac06a637@10.159.240.168
From: "jefe"<sip:5000@10.159.240.141>;tag=jk3ksj3s
To: <sip:6000@10.159.240.141;user=phone>;tag=04w048v6
CSeq: 1 INVITE
Contact: <sip:6000@10.159.240.141:5060;user=phone>
Allow: INVITE,ACK,OPTIONS,BYE,CANCEL,REGISTER,INFO,PRACK,SUBSCRIBE,NOTIFY,UPDATE,REFER,PUBLISH
P-Asserted-Identity: "null"<sip:6000@10.159.240.141;ttl=0>
Content-Length: 0

 

SIP/2.0 200 OK
Via: SIP/2.0/UDP 10.159.240.168:5060;branch=z9hG4bKk06cm94897mj70mm0m99788s6
Call-ID: 8k928a0s22928sm3c04mhhkcac06a637@10.159.240.168
From: "jefe"<sip:5000@10.159.240.141>;tag=jk3ksj3s
To: <sip:6000@10.159.240.141;user=phone>;tag=04w048v6
CSeq: 1 INVITE
Allow: INVITE,ACK,OPTIONS,BYE,CANCEL,REGISTER,INFO,PRACK,SUBSCRIBE,NOTIFY,UPDATE,REFER,PUBLISH
P-Asserted-Identity: "null"<sip:6000@10.159.240.141;ttl=0>
Contact: <sip:6000@10.159.240.141:5060;user=phone>
Content-Length: 215

5.doubt config called user B name on phone web page is no use. need to config user B name on PBX.

config modify subscriber dn 6000 UserName Jerry

test OK.

Root Cause
config called user B name on phone web page is no use. need to config user B name on PBX. document is wrong.
Solution

doubt config called user B name on phone web page is no use. need to config user B name on PBX.

config modify subscriber dn 6000 UserName Jerry

test OK.

END