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IP PHONE 7910 can't download fixed IP address from configuration file

Publication Date:  2016-03-23 Views:  171 Downloads:  0
Issue Description

It is about fixed IP configuration, instead DHCP. customer confiure the configuration file like below :

 

<Access MFlag="1" ACCESSMODE="0" ACCESSMODEIPV6="1">

<LLDP MFlag="1" Enable="1" Interval="120"/>

<Qos Enable="0" VlanId="0" Level2Priority="6"/>

<PCQos EnablePCPort="0" VlanIdPCPort="0" Level2PriorityPCPort="0"/>

<PCVlan EnablePCPort="0" VlanIdPCPort="0" Level2PriorityPCPort="0"/>

<Sntp MFlag="1" URL="87.235.0.10" SYNCTIME="300" ENABLESNTP="1" ENABLEUPDATETIME="1" TZONE="Brussels, Copenhagen, Madrid, Paris" DSTIMEMODE="0" DSTIMEOFFSET="1" BACKURL="172.30.255.1"/>

<StaticIp MFlag="1" ADDRESS="192.168.100.2" MASK="255.255.255.0" GATEWAY="192.168.100.1" DNS="" BKDNS=""/>

<IPV6StaticIp ADDRESSIPV6="" MASKIPV6="0" GATEWAYIPV6="" DNSIPV6="" BKDNSIPV6=""/>

<Dhcp MFlag="1" DNS="" BKDNS="" ISAUTOGETDNS="1"/>

<IPV6Dhcp DNS="" BKDNS="" ISAUTOGETDNS="1"/>

<Pppoe USERNAME="" PASSWORD="******" MAC="" SESSIONID="0" NETWORKPROTOCOL="0" DNS="" BKDNS="" ISAUTOGETDNS="1"/>

<IPV6Pppoe USERNAME="" PASSWORD="******" MAC="" SESSIONID="0" NETWORKPROTOCOL="0" DNS="" BKDNS="" ISAUTOGETDNS="1"/>

<Dot1x MFlag="1" USERNAME="" PASSWORD="******" ENABLEDOT1X="0" SENDTYPE="0" HEARTBEAT="0"/>

<Dscp MFlag="1" Enable="1" AUDIODSCP="46" SIGNALDSCP="46"/>

</Access>

 

 

But it seems tthis is not working in actual version. customer  have tested in both terminals eSpace 7910 and 7950, and catch correctly the static IP configuration, but it does no appears the IP configuration (IP and mask appears in blank)

Alarm Information

after get the configuration file ,IPphone can't get ip address.

IP and mask appears in blank

Handling Process

1.check if this function work well before

2.check if customer have any maintenance recently .

3.check if the version support such function.

we got the information that , this function work well before , recently they have upgrade the software of ipphone from V2R2 to V2R3

Root Cause

ip address is a common configuration in the configuration file. fixed ip will cause ip conflict ,so R&D remove this function in the V2R3.

Solution

downgrade the version to V2R2.

Suggestions

before upgrade the verison , we need to review the version release document ,make sure understand everything what changed in this version .

END