No relevant resource is found in the selected language.

This site uses cookies. By continuing to browse the site you are agreeing to our use of cookies. Read our privacy policy>

Reminder

To have a better experience, please upgrade your IE browser.

upgrade

SMC2.0 Mute/Unmut microphones setting mismatch

Publication Date:  2016-05-19 Views:  598 Downloads:  0
Issue Description

In the beginning of conference microphones cannot be unmuted.

Handling Process
It's necessary to access SMC WEB-interface, System->Settings and change parameter "Mute microphones upon starting conference" to "Unmute all" to make microphones unmuted when conference is starting. But microphones are still muted after this parameter has been applied.
Root Cause
The issue is that pop-up menu values and real parameter settings are mismatched.
Solution

To make microphones UNMUTED you should choose "MUTE ALL". To make microphones MUTED - "UNMUTE ALL".
SMC version: SMC2.0 V100R003C10SPC900

END