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CH121 Keep Rebooting After Several Minutes

Publication Date:  2016-05-06 Views:  101 Downloads:  0
Issue Description

Customer reported CH121 (E9000) keep rebooting after several minutes.


In this E9000, customer have installed 16 blades and only 1 blade having this issue. Which is Blade 16.


Product Details:- Description=Finished Board Unit,OSCA,IT11SRCA06,Romley EP Compute Node,CH121

Alarm Information

No alarm in blade server and the systen in health state.




Handling Process

1) Request customer remove the blade and re-insert again and request to collect logs from HMM

2) Once OS able to boot, collect OS logs using Info Collect Tool

Root Cause

Root Cause :-  Customer have downloaded 180-day free Trial version of Windows 2008 Server R2 Standard version, installed on Huawei Blade server. After sometime the trial is over and activation expired (which is not activated within given time frame, as in 180-day free trial period). Due to activation not done, the system display black screen(window not genuine as shown below)  and the system shut down every hour by wlms.exe.

 

 

OS Name             Microsoft Windows Server 2008 R2 Standard        

Version 6.1.7601 Service Pack 1 Build 7601           

Other OS Description       Not Available     

OS Manufacturer              Microsoft Corporation   

System Name     ASSETMGMT-POC           

System Manufacturer      HUAWEI TECHNOLOGIES CO.,LTD.           

System Model    CH121

 

Line 2182: wlms.exe        c:\windows\system32\wlms\wlms.exe     2612      8             200        1380               4/28/2016 6:26 PM          6.1.7600.16385  19.00 KB (19,456 bytes)  11/21/2010 11:27 AM    

Line 2182: wlms.exe        c:\windows\system32\wlms\wlms.exe     2612      8             200        1380               4/28/2016 6:26 PM          6.1.7600.16385  19.00 KB (19,456 bytes)  11/21/2010 11:27 AM    

Line 2624: wlms 6.1.7600.16385  19.00 KB (19,456 bytes)  11/21/2010 11:27 AM     Microsoft Corporation        c:\windows\system32\wlms\wlms.exe    

Line 2893: Windows Licensing Monitoring Service               WLMS   Running               Auto      Own Process c:\windows\system32\wlms\wlms.exe     Critical  LocalSystem       0            

 

cid:image015.png@01D1A1DB.B6F6C370

 

 

Solution

Have to activate the operating system by post re-installation the OS.

Suggestions
Recommend customer to install full version of OS with license and activate the window within given time frame to avoid this happen again in future.

END