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Tomcat Service can not be automaticly start

Publication Date:  2016-06-07 Views:  58 Downloads:  0
Issue Description

After reboot ITA server, we cannot login FusionAccess.

Alarm Information
No
Handling Process

1. Login ITA server ,checked tomcat service and then found that stoped ;

2. Try to start it mannully , but failed .The error said no permission to start;

3.Check the account name and password for tamcat service,found that both are correct;


4. Checked 'Resultant Set of Polocy' through  the command 'Scop.msc';

 


5. Clicked :'Computer Configuration'-->Windwons Settings--> Security Setting--> Local Policies-->Users Rights Assignment. and the clicked 'Log on as a service'.

I found that sp\VDIServiceUser is not included ;


6. Asked customers to add this account name to the policy ''Log on as a services 'in their AD.

Update the group policy in ITA server .


 


7 .Checked the ploicy .


8. Started the tomcat service again . It worked .

9. Tried to login in FusionAccess , it's ok.

Root Cause

In our VDI project , we use customer's AD ,and apply domain account name from them , they feedback our application as follows.


But they do not add our domain account which would be used to start service in theri group policy.

Solution

1. Asked customers to add this account name to the policy ''Log on as a services 'in their AD.

Update the group policy in ITA server .



2 .Checked the ploicy .


3. Started the tomcat service again . It worked .

4. Tried to login in FusionAccess , it's ok.

Suggestions

1.When apply domain account from customer site, reminder them about the highligh things.

2.If we use customer's AD in VDI project ,once you get the domain name from customer . do not forget to check the permission first.

3. The same issus will happan the loggetter service.

END