No relevant resource is found in the selected language.

This site uses cookies. By continuing to browse the site you are agreeing to our use of cookies. Read our privacy policy>

Reminder

To have a better experience, please upgrade your IE browser.

upgrade

IVS Client Unit remains on the “Downloading logo” interface when log in

Publication Date:  2016-07-10 Views:  29 Downloads:  0
Issue Description
1)Server type:VCN3010, IVS Platform version: V100R002C20SPC001IVS C02 Client Unit.
2)Operation System of PC which installed Client Unit: Windows 7 Professional, 64-bit.
3) Login IVS Client Unit failed, remains on the “Downloading logo” interface.
Alarm Information

N/A

Handling Process

Run client unit as “Administrator” account, issue solved.

Root Cause
If client unit installed on the PC which is Windows 7 Professional, 64-bit Operation System. The Client Unit should be run as Administrator account.
Solution

Refet to handling process

Suggestions
Client Unit should be improved on compatibility with PC. No more operation system restriction. 

END