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" Disk Unauthorized " in showdisk -p output

Publication Date:  2016-07-29 Views:  197 Downloads:  0
Issue Description

we sent a new disk SEAGATE 600GB SAS 15KRPM 3.5 to our customer for replacement for S2600 series ( without T ), he replace the faulty disk with "the new " disk  that we sent him but the new disk was not able to working fine.  After i run this command showdisk -p in CLI,  I receive this output from below:

 
  Disk Location  Physical status    Physical type  Model        Serial Number  Firmware Version
         (0, 0)  Normal             SAS            ST3600057SS  6SL2V3BN0000N  0006
                                                                22048JT
         (0, 1)  Normal             SAS            ST3600057SS  6SL36RTA0000N  0006
                                                                228DWZD
         (0, 2)  Normal             SAS            ST3600057SS  6SL2SMJ20000N  0006
                                                                21999BZ
         (0, 3)  Normal             SAS            ST3600057SS  6SL3379G0000N  0006
                                                                2289W5D
         (0, 4)  Normal             SAS            ST3600057SS  6SL32JHL0000N  0006
                                                                228BULA
         (0, 5)  Normal             SAS            ST3600057SS  6SL37GHZ0000N  0006
                                                                228BWP2
         (0, 6)  Disk Unauthorized  --             --           --             --
         (0, 7)  Normal             SAS            ST3600057SS  6SL2TGW60000B  0006
                                                                2230G96
         (0, 8)  Normal             SAS            ST3600057SS  6SL36RFQ0000N  0006
                                                                228B053
         (0, 9)  Normal             SAS            ST3600057SS  6SL2AHSE0000N  0006
                                                                2225G7E
        (0, 10)  Normal             SAS            ST3600057SS  6SL2T0GA0000N  0006
                                                                2208CE6
        (0, 11)  Normal             SAS            ST3600057SS  6SL2CE8M0000N  0006
                                                                2105YUF

 

Solution

As we can see in the CLI  output all the firmware versions for all the disks are version :0006 except disk (0;6) that has version 0008 but this is not the root cause even if apparantly this can be the root cause for this problem but definetelly this is not the root cause. The encryption system  from the new disk (0;6) was broke from the begining and the disk can not work properly in the storage device.  A new replacement is required. 

Like a solution we have to replace the disk again with a new one .

The issue was resolved after the second replacement when the customer received a new disk.  

The disk must to be replaced with another disk from Huawei or from Huawei resellers - only these disks are compatible with Huawei's equipments [ like storages and / or servers ] .

 

END