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S2600T HDD drive error disk doesn't match the device type

Publication Date:  2016-08-11 Views:  160 Downloads:  0
Issue Description

customer inserted a disk into S2600T storage but it was not recognized and he had the following error :

0xe02170016    Major    None    The disk (disk enclosure 1, slot-id 1, SN Z1Z6ZPNB0000W519USYG) does not match the device type and cannot be used.

 

Alarm Information
0xe02170016    Major    None    The disk (disk enclosure 1, slot-id 1, SN Z1Z6ZPNB0000W519USYG) does not match the device type and cannot be used.   
Handling Process

asked for storage logs and disk type


Root Cause
customer used a lower level disk from S2200T storage in the S2600T storage
Solution

                The disks customer sent are used in S2200T but couldn’t be used in S2600T or higher  type storage
The level 100 disk is the lowest level in Huawei T series storage disks.
[2016-06-24 16:49:06][20978][15000003028b3][INFO][EMP_DISK:Disk (slot 0, WWN 0x504275859dc3e000) level 100 does not match the product.][EMP][DEV_Comp.kLevel,13324]


NOTE: there is a rule in Huawei storage, the disk in high type storage can be  used in low type storage,   but disk in lower type storage couldn’t be used in high type storage.
For example, the disks that matches S2200T couldn’t be  used in S2600T/S5500T/...,   but the disks matches S2600T/S5500T could be  used in S2200T.

END