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Failed to play live video of H.265 camera on VCN500 client

Publication Date:  2016-12-23 Views:  53 Downloads:  0
Issue Description

Failed to play live video of H.265 camera in one project.

Handling Process

1. Check the encode configuration on IVS client, and find it's H.264, but H.265 on the camera webpage.

2. Change the encode to be H.265 on IVS client and save.


Root Cause

VCN500 only sync the encode format with camera when it's online. If the encode format is changed on the web side, then it will be inconsistent which caused the failure of live play.

Solution

Change the encode format on the IVS client to make it consistent.

END