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eSpace U1981 can not create a new account successfully

Publication Date:  2017-03-20 Views:  164 Downloads:  1
Issue Description
003
From: Liu Yubin [mailto:liuyubin@petrochina-hfy.com] Sent: Monday, March 06, 2017 2:12 PMTo: Egypttac_enterprise; EgyptTAC_Support@huawei.comCc: Yu Zhouxiang; Li Dapeng; 'Hujing (EBG China_GTAC)'Subject: can not create a new account successfully Dear engineer, Kindly theattachment is some information about our project and the eSpace issuedescription, we can notcreate new account successfully in espace system, after I create a new account, when we login use the new account ,I can notlogin successfully check it please, I hope you can feedback to me ASAP,and I hope you can arrange a Chinese engineer to support me, Thank youvery much for your support.
Handling Process
current action: collecting information from customernext progress: I'll follow with customernext up date : 9/3/2017

current action: solution provided. issue recoverednext progress: SR closenext up date :

From: Ahmed Rabee Tawfik Sent: Wednesday, March 08, 2017 10:39To: 'Liu Yubin' Cc: Yu Zhouxiang ; Li Dapeng ; Hujing (Hujing, EBG China_GSC); Asjad Malik ;AbdelKawy Aly Ebraheem ; Egypttac_enterprise; Ahmed Mohsen Embabi; Emad ElDin Soliman Atia; Huangzhengquan (Chelung); Karim Magdy ;Xiongchao (Beary, Enterprise Egypt TAC) ; MinaAnwar Ramzy ; Ahmed Mohamed Salah; chenjun (AI) Subject: RE: 1016181 --- UAE --- PetroChina Halfaya --- UC&C ---eSpace U1981 --- can not create a new account successfully Dear Liu Yubin; At that time, we believe thatthere is no further action could be taken from our side regarding this case.Hence case will be closed. However, if youfeel you are in need of additional assistance or action please let us know bysending to Egypttac-enterprise@huawei.com BestRegards,Ahmed RabeeUC&C GSCEnterprise Egypt GSC [Global Service Sharing Center], ProfessionalService Dept, Huawei Enterprise Business GroupSubmit/Manage SR Online:app.huawei.com/ects | Intelligent Q&A : http://support.huawei.com/enrobotHotline: (+20)235353900 | E-mail: egypttac_enterprise@huawei.com B2215-Smart Village KM 28 Cairo-Alex Desert Road Cairo, EgyptFor urgent or immediate case status , please call our 24*7 Hotline TAC Manager: Xiongchao | beary.xiong@huawei.com From: Liu Yubin [mailto:liuyubin@petrochina-hfy.com] Sent: Wednesday, March 08, 2017 10:33To: chenjun (AI) Cc: Ahmed Rabee Tawfik ;Yu Zhouxiang ;Li Dapeng ;Hujing (Hujing, EBG China_GSC) ;Asjad Malik ;AbdelKawy Aly Ebraheem ;Egypttac_enterprise ;Ahmed Mohsen Embabi ;Emad ElDin Soliman Atia ;Huangzhengquan (Chelung) ;Karim Magdy ;Xiongchao (Beary, Enterprise Egypt TAC) ; Mina AnwarRamzy ;Ahmed Mohamed Salah Subject: RE: 1016181 --- UAE --- PetroChina Halfaya --- UC&C ---eSpace U1981 --- can not create a new account successfully Dear sir Got it, Thank you for your support. From: chenjun (AI) [mailto:chenjun83@huawei.com] Sent: 08 March 2017 11:24 AMTo: Liu YubinCc: Ahmed Rabee Tawfik; Yu Zhouxiang; Li Dapeng; Hujing (Hujing, EBGChina_GSC); Asjad Malik; AbdelKawy Aly Ebraheem; Egypttac_enterprise; AhmedMohsen Embabi; Emad ElDin Soliman Atia; Huangzhengquan (Chelung); Karim Magdy;Xiongchao (Beary, Enterprise Egypt TAC); Mina Anwar Ramzy; Ahmed Mohamed SalahSubject: 答复: 1016181 --- UAE --- PetroChina Halfaya --- UC&C ---eSpace U1981 --- can not create a new account successfully Dear Liu Yubin, Through the remote positioning problem, we find the reason that why you can’tlog in eSpace Desktop after you create new account in BMU.Because UC BMUintegrates with your existing Active Directory ( AD) Server. AndAuthentication mode is LDAP Authentication.So you can onlyadd new account in the AD Server.If you want toadd new account in BMU, you must change Authentication to Local Authentication.But your previous account will fail, You need to add account again. **************chenjun(c84078007) 2017-03-08 10:29 Customer agrees to close the SR1016181. Can you close it?I send you email
Root Cause
We find the reason that why he can’t log in eSpace Desktop after he created new account in BMU, Because UC BMU integrates with your existing  Active Directory ( AD) Server. And Authentication mode is LDAP Authentication.
Solution
you can only add new account in the AD Server. If you want to add new account in BMU, you must change Authentication to Local Authentication.

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